Account Deletion Policy
We respect your right to control your personal data. Request permanent deletion of your account and associated data.
We respect your right to control your personal data. This page explains how you can request the deletion of your account and associated data from our platform.
Users can request account deletion at any time by:
- Using the secure deletion request form on this page
- Clicking the "Delete My Account" button in your dashboard settings
- Contacting our support team via email
When you request account deletion, we will permanently delete:
- Your account information (name, email, login credentials)
- Connected Facebook and Instagram account data
- Access tokens and authentication data
- Automation rules and configurations
- Message logs and analytics data
Some data may be retained for a limited period only if required for:
- Legal obligations
- Fraud prevention
- Security purposes
After this period, all remaining data will be permanently deleted.
To protect users from unauthorized deletion attempts, Replytentra manually reviews account deletion requests. During review, we may verify:
- Account ownership
- Registered email address
- Connected social media accounts
- Request authenticity
Once the request is approved, the account and associated data will be permanently removed from Replytentra systems.
After an approved deletion request, Replytentra will permanently delete data associated with the account, including:
Account Information
- Name
- Email address
- Profile information
- Account settings
- Login-related information
Connected Meta Platform Data
- Facebook Page connection information
- Instagram Business Account connection information
- Access tokens
- Authentication data
- Webhook connection data
Automation Data
- Automation workflows
- Comment reply configurations
- Messaging rules
- Trigger settings
- Campaign configurations
Unified Inbox Data
- Stored conversations
- Message history stored by Replytentra
- Customer interaction records
- Conversation metadata
Stored Media
- Images
- Videos
- Audio files
- Uploaded attachments
Files stored through our third-party storage providers will also be removed according to our deletion process.
Replytentra uses official Meta APIs to provide Facebook and Instagram integration features. When an account deletion request is approved, Replytentra will:
- Remove stored Meta access tokens
- Disconnect connected Facebook and Instagram accounts
- Delete Meta-related data stored within Replytentra systems
Please note that data stored directly by Meta Platforms (Facebook and Instagram) is controlled by Meta's own privacy policies and deletion mechanisms. Replytentra cannot delete data that exists only on Meta's servers.
Certain information may temporarily remain only when required for:
- Legal compliance
- Financial records
- Fraud prevention
- Security monitoring
Such information is retained only for the minimum necessary period and securely deleted afterward.
After a deletion request is approved:
- Account access may be disabled.
- Connected integrations will be disconnected.
- Data deletion process will begin.
7–30 days
depending on account size, stored data volume, and third-party service processing time.
Account deletion is permanent.
After deletion:
- Account access cannot be restored.
- Automation configurations cannot be recovered.
- Stored conversations cannot be recovered.
- Connected integrations must be configured again if a new account is created.
Users should export any important information before submitting a deletion request.
For account deletion requests or privacy-related questions: