Terms of Service
Effective Date: July 6, 2026
Welcome to Replytentra ("Replytentra", "we", "our", "us").
These Terms of Service ("Terms") govern your access and use of Replytentra website, applications, dashboards, APIs, and related services (collectively, the "Services").
Replytentra is a B2B SaaS platform that helps businesses manage, automate, and organize customer conversations across connected communication platforms including Facebook and Instagram.
By creating an account, connecting a social media account, or using our Services, you agree to these Terms. If you do not agree with these Terms, you must stop using the Services.
Replytentra provides business communication and automation tools including:
- Facebook Page messaging management
- Instagram messaging management
- Unified inbox for connected channels
- Comment monitoring and automated responses
- Automated messaging workflows
- Customer conversation management
- Media attachment handling
- Analytics and reporting
- Future AI-powered assistance features
- Other business automation features introduced in the future
Replytentra may add, modify, or remove features to improve the platform, comply with third-party requirements, or maintain service reliability.
You retain ownership of:
- Your business data
- Your customer conversations
- Your uploaded content
- Your automation workflows
Replytentra acts as a technology provider and data processor. You are responsible for ensuring that your use of customer data complies with applicable privacy laws and third-party platform policies. You must have appropriate permission before collecting or communicating with your customers.
To provide unified inbox functionality, Replytentra may store conversation data, message metadata, and media references from connected platforms.
Free Plans
Conversation history may be stored for a limited period.
Paid Plans
Extended conversation retention may be provided.
Replytentra may automatically delete expired data. Users may export eligible conversation data before deletion.
Images, videos, audio files, and other attachments processed through Replytentra may be stored using third-party infrastructure providers.
Replytentra stores and manages these files only for providing communication features. Media storage availability depends on subscription plans and retention policies.
Important Notice
Replytentra is an independent software service and is not affiliated with Meta Platforms, Inc.
Users must comply with:
- Facebook Terms and Instagram Terms
- Meta Platform Terms
- Messenger Platform Policies
- Instagram Messaging Policies
Users agree not to:
- Send unsolicited spam messages
- Abuse automation features
- Attempt to bypass Meta restrictions
- Use automation for illegal activities
- Violate customer privacy rights
Meta may restrict, suspend, or remove access to connected accounts. Replytentra is not responsible for restrictions caused by user activity or Meta policy enforcement.
Users are responsible for:
- Maintaining account security
- Protecting login credentials
- Managing connected social accounts
- Reviewing automation settings before activation
You must immediately notify Replytentra if unauthorized access occurs.
Replytentra provides free and paid subscription plans. Paid plans may include additional automation limits, extended data retention, and advanced features.
- Subscriptions automatically renew unless cancelled
- Payments are processed through third-party providers
- Except where required by law, payments are non-refundable
Replytentra may provide referral or affiliate programs. Unless otherwise stated:
- Users may receive commission for successful paid subscriptions generated through their referral links.
- Referral rewards are subject to Replytentra's current referral policy.
- Replytentra reserves the right to modify referral rules, commission rates, eligibility requirements, or payout conditions in the future.
- Any changes will apply only after the updated policy becomes effective.
Users may not:
- Use Replytentra for spam campaigns
- Send abusive or harmful content
- Attempt unauthorized access
- Reverse engineer the platform
- Exploit security vulnerabilities
- Abuse APIs
- Store illegal content
Violation may result in suspension or termination.
Replytentra depends on third-party services including:
- Meta APIs
- Cloud hosting providers
- Payment providers
- Storage providers
- Notification services
Replytentra is not responsible for downtime or changes caused by third-party services.
Replytentra may introduce optional AI-powered features in the future. AI features may process customer communication data only according to user configuration and applicable privacy policies.
Users remain responsible for reviewing and approving AI-generated responses before use where required.
Your use of Replytentra is also governed by our Privacy Policy. We implement security measures including:
- Encryption
- Access controls
- Authentication protection
- Secure infrastructure practices
We do not sell customer conversation data.
Replytentra may suspend or terminate accounts if:
- Terms are violated
- Meta policies are violated
- Fraudulent activity is detected
- Security risks occur
Users may delete their account at any time. Upon deletion, data will be handled according to our Privacy Policy and deletion policy.
Replytentra provides Services on an "as available" basis. We do not guarantee continuous availability, third-party platform availability, Meta approval, or uninterrupted automation.
Replytentra is not responsible for losses caused by:
- Meta policy changes
- Account restrictions
- User configuration errors
- Third-party service failures
Replytentra owns: Platform software, UI design, features, branding, and infrastructure.
Users retain ownership of their own content and customer data.
Replytentra may update these Terms periodically. Significant changes may be communicated through email, dashboard notifications, or website updates. Continued use after updates means acceptance of revised Terms.
Contact
Replytentra integrates with third-party platforms including Meta Platforms, Inc. (Facebook and Instagram). By connecting your social media accounts, you authorize Replytentra to access and process permitted information through official APIs provided by those platforms.
Depending on permissions granted, this may include:
Replytentra only accesses data necessary to provide the Services configured by the user. Replytentra does not sell, rent, or use connected platform data for unrelated advertising purposes.