Privacy Policy
Last Updated: July 2026
Welcome to ReplyTentra ("ReplyTentra", "we", "our", or "us").
ReplyTentra is a customer communication and automation platform that helps businesses manage conversations, messages, comments, and customer interactions across supported social media platforms including Facebook and Instagram.
This Privacy Policy explains how we collect, use, store, process, and protect information when you use our website, application, unified inbox, automation tools, and related services ("Services").
By accessing or using ReplyTentra, you agree to the practices described in this Privacy Policy.
We are committed to protecting user privacy and handling data responsibly in accordance with applicable privacy laws and platform requirements, including:
- Meta Platform Terms
- Meta Developer Policies
- GDPR
- CCPA and similar privacy regulations
A. Information You Provide Directly
When you create a ReplyTentra account, we may collect:
- Account Information: Full name, Email address, Password (securely encrypted/hashed), Profile information, Business information you provide.
- Subscription Information: For paid subscriptions, we collect Subscription plan information, Billing information, and Transaction records. Payment card information is processed securely by third-party payment providers. ReplyTentra does not store complete payment card numbers.
- Support & Communication Data: When you contact us, we may collect Support requests, Feedback, Survey responses, and Communication history with our team.
B. Information From Facebook and Instagram Platforms
ReplyTentra integrates with Meta platforms through official Meta APIs. When you connect your Facebook Page or Instagram Professional account, and authorize our application, we may access and process information required to provide our services. This may include:
- Connected Account Information: Facebook Page ID, Instagram Professional Account ID, Account username, Public profile information, Profile picture, Access tokens required for API communication.
- Customer Interaction Information: To provide Unified Inbox and automation features, we process Incoming messages, Outgoing messages sent through ReplyTentra, Comments on connected posts, Customer usernames/public identifiers provided by Meta APIs, Conversation timestamps, Message attachments and media references.
ReplyTentra only accesses information from accounts that the user has explicitly connected and authorized. We do not access private messages, accounts, or information that users have not authorized.
We use collected information only for providing and improving ReplyTentra services.
- Service Operation: Provide Unified Inbox functionality, Display customer conversations, Send and receive messages through connected platforms, Manage automated replies, Schedule and manage social media interactions, Maintain conversation history.
- Customer Communication Management: Organize customer conversations by Platform, Customer profile, Conversation history, and Interaction status. This helps businesses provide faster and better customer support.
- Security and Abuse Prevention: Protect user accounts, Detect suspicious activities, Prevent API abuse, Maintain platform security, Monitor system performance.
- Service Improvement: We may analyze anonymous usage information to Improve platform performance, Develop new features, Fix technical issues.
We do not use customer conversation content for advertising purposes.
ReplyTentra provides a Unified Inbox where businesses can manage conversations from connected platforms. When a business connects Facebook or Instagram:
- Messages received after connection may be synchronized and stored in ReplyTentra.
- ReplyTentra stores conversation data only to provide inbox, automation, analytics, and customer management features.
- ReplyTentra acts as a data processor for business customer conversation data.
Businesses remain responsible for ensuring they have appropriate rights and permissions to communicate with their customers.
For messages containing Images, Videos, Audio files, or Documents, ReplyTentra may temporarily store media files through secure third-party cloud storage providers.
Media files are stored only for providing messaging functionality and are protected using security controls. Media retention depends on the user's subscription plan and platform settings. Users may request deletion of stored information according to our Data Deletion Policy.
ReplyTentra follows a limited data retention approach.
Free Plan
Conversation history and related media may be retained for a limited period. After the retention period, old conversations are automatically removed and related stored media files are deleted.
Paid Plans
Paid users receive extended conversation retention. Retention periods may vary based on subscription plan.
We may update retention policies in the future to improve performance, security, or compliance. Users will be informed about significant changes.
ReplyTentra does not:
- Sell personal data
- Rent customer information
- Share user conversations for advertising purposes
We only share information when necessary:
- Meta Platforms: Data is exchanged with Meta to Send messages, Receive webhook events, and Perform authorized automation actions.
- Infrastructure Providers: We may use trusted service providers for Cloud hosting, Database infrastructure, File storage, Email delivery, and Payment processing. These providers are contractually required to protect information.
- Legal Requirements: We may disclose information when required by Legal requests, Government authorities, Court orders, or Protection of rights and safety.
ReplyTentra may process information using infrastructure located in different countries. We use reasonable safeguards to ensure information receives appropriate protection regardless of location.
We implement security measures including:
- HTTPS/TLS encryption
- Encrypted sensitive credentials
- Secure database access controls
- Authentication protection
- Role-based permissions
- Monitoring against unauthorized access
Meta access tokens are securely stored and never publicly exposed.
Depending on your location, you may have rights including:
- Access: Request information about stored personal data.
- Correction: Update inaccurate account information.
- Export: Request a copy of your data.
- Deletion: Request deletion of your account and associated data.
- Disconnect Platforms: You may disconnect Facebook or Instagram integrations at any time.
Users can request deletion of their ReplyTentra account and associated data. When an account deletion request is completed:
- Account information is removed
- Stored conversations are deleted according to deletion procedures
- Connected platform tokens are revoked
- Stored media files are removed
For Meta platform data deletion requests, users may also contact: info@replytentra.com
ReplyTentra uses cookies and similar technologies for:
- Secure authentication
- User preferences
- Performance monitoring
- Application functionality
Users may manage cookie preferences through their browser settings.
ReplyTentra is designed for businesses and professional users. We do not knowingly collect personal information from children under the applicable minimum age. If such information is discovered, it will be removed.
We may update this Privacy Policy as our services, technology, or legal requirements change. Continued use of ReplyTentra after updates means you accept the revised policy.